LG
Lufuno G
1 reviews | Active since Oct 2018
14 Apr 2023, 15:31
Defective fuel pressure sensor
I bought a fuel pressure sensor for Jetta 6. I found out that the sensor does not work. I returned it hoping for a replacement. They informed me that i have to wait for the defective unit to be tested at their head office.
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Goldwagen's replyOfficial
18 Apr 2023, 11:09 Dear Lufuno,
Thank you for bringing this matter to our attention. Our return policy states that we do not accept returns for electrical parts unless a warranty claim is filed. To file a warranty claim, a reputable workshop with acceptable credentials must provide a diagnostic report indicating that the part is faulty.
Please note that all parts come with a 12-month warranty against manufacturing defects and any claims will be processed within 14 working days. However, the alleged failed part will not be immediately replaced. Instead, a credit or replacement will be granted after a technical inspection has been conducted and final approval has been given by the relevant Goldwagen Manager.
We take your concerns seriously and will investigate this matter further with the store in question.
Thank you for your understanding.
Best Regards,
Goldwagen Head Office
Thank you for bringing this matter to our attention. Our return policy states that we do not accept returns for electrical parts unless a warranty claim is filed. To file a warranty claim, a reputable workshop with acceptable credentials must provide a diagnostic report indicating that the part is faulty.
Please note that all parts come with a 12-month warranty against manufacturing defects and any claims will be processed within 14 working days. However, the alleged failed part will not be immediately replaced. Instead, a credit or replacement will be granted after a technical inspection has been conducted and final approval has been given by the relevant Goldwagen Manager.
We take your concerns seriously and will investigate this matter further with the store in question.
Thank you for your understanding.
Best Regards,
Goldwagen Head Office
Goldwagen's reply18 Apr 2023, 11:09
Official
Dear Lufuno,
Thank you for bringing this matter to our attention. Our return policy states that we do not accept returns for electrical parts unless a warranty claim is filed. To file a warranty claim, a reputable workshop with acceptable credentials must provide a diagnostic report indicating that the part is faulty.
Please note that all parts come with a 12-month warranty against manufacturing defects and any claims will be processed within 14 working days. However, the alleged failed part will not be immediately replaced. Instead, a credit or replacement will be granted after a technical inspection has been conducted and final approval has been given by the relevant Goldwagen Manager.
We take your concerns seriously and will investigate this matter further with the store in question.
Thank you for your understanding.
Best Regards,
Goldwagen Head Office
Thank you for bringing this matter to our attention. Our return policy states that we do not accept returns for electrical parts unless a warranty claim is filed. To file a warranty claim, a reputable workshop with acceptable credentials must provide a diagnostic report indicating that the part is faulty.
Please note that all parts come with a 12-month warranty against manufacturing defects and any claims will be processed within 14 working days. However, the alleged failed part will not be immediately replaced. Instead, a credit or replacement will be granted after a technical inspection has been conducted and final approval has been given by the relevant Goldwagen Manager.
We take your concerns seriously and will investigate this matter further with the store in question.
Thank you for your understanding.
Best Regards,
Goldwagen Head Office