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I would like to express our dissatisfaction with the service received from Goldwagen Woodstock. A tensioner part was bought at this branch at a cost of R1600, the part was fitted by a qualified mechanic, to the vehicle but proved to be faulty as it made noises despite it being a new part fitted.

The part was then removed from the vehicle and returned to the branch and the branch manager notified that the part was faulty and provided video proof of the fault. In the interim, another part was bought at an alternate spares shop for R800 just to get the car back on the road as my parents rely on their vehicle being on the road. This second part of R800, a fraction of the original price, was fitted with no issues found, more than a month later this part is still working, no noises coming from the part and the car is still going.

I find it extremely unsettling that my parents, who are retired pensioners forked out R1600 for this part, and despite being returned, the branch has decided to decline the refund. They have in essence paid twice for the same thing, while Goldwagen hides behind store policies to avoid taking accountability for faulty parts. My parents are elderly and no longer working, they do not have R1600 just randomly laying around for things like this, it is shocking that this is even an argument considering the part had been returned. The sheer inconvenience of it all, with time delays and the car standing, petrol wasted back and forth to the Woodstock branch and still, you want to simply decline to refund.

Goldwagen cannot expect customers like them to just sit by and let things like this happen with no consequence. This calls to question how many other elderly customers have been taken advantage of in this manner and did not have anyone to force you to take accountability.