Consumers Comes Second

An electronic fuel pump was bought on the 15th of October 2021. It stopped working on the 20th of October 2021. When it was returned on the 20th of October they could not replace the unit or refund it, it has to be send to head office for analysis. As to where they gave me the option to buy another unit while the faulty unit has to get checked out. With that said my car is sitting not working in another town and I have to fill in my car's Vin and engine number on the claims form before they can send it off to head office. Your system is not customer friendly and it feels like as a customer my need to get my vehicle up and running as I use it for business is not your priority.