Complaint Regarding Faulty Fuel Pump and Poor Service – Goldwagen

Good day,

I am writing to express my dissatisfaction with the service I’ve received from Goldwagen. I purchased a high-pressure fuel pump, which failed after driving just 12km. I returned the faulty part to the store, and was informed it would be sent to head office for assessment.

It has now been over a month with no proper feedback. When I followed up, I was told that head office claims my VIN number is incorrect. This is completely unreasonable — the VIN on both my license disc and vehicle is accurate and matches the car.

To make matters worse, I’m now being told the details will be sent again to head office. This back-and-forth, lack of communication, and delay in resolving the issue is unacceptable.

I respectfully request urgent feedback and a resolution. I trusted Goldwagen for quality and service, and I hope this matter can be resolved professionally and without further delay.