Complaint

Goldwagen Hammanskraal is absolutely nonsense... I bought a Volkswagen Mk4 water pipe Friday 20th of April 2022... The sales guy gave me wrong water pipe (Mk3 water pipe instead of the Mk4 water pipe). Went there today get an exchange and to my surprise they can't exchange for me because I lost the slip/invoice.

* Is the a company policy that states companies can't exchange a product because a customer lost an invoice? * Can't they reprint the invoice if you a customer knows the POS number, cashier Nd the time of sale? * Don't they have a records of sales for that day?

As a customer I feel I am not valued by goldwagen and my rights as a customer are being violated.