cS
christelle S
1 reviews | Active since Jun 2011
22 Jul 2024, 13:23
Carburetor
I bought a carburetor and now it's faulty, it stucks while driving so something seems to be sticky and now I am told that I need to bring it, with my car disk, now I ask u, what my disk got to do with the price of rice is beyond me....then they will send it in and let me know, so my business now has to suffer cause of this
Helpful (0)
Replies (6)0
Replies (6)
Goldwagen's replyOfficial
23 Jul 2024, 16:00Dear Christelle,
Thank you for reaching out to us with your concern. We appreciate you bringing this to our attention, We will ensure you are contacted directly by the store.
Kindest regards,
Goldwagen Head Office
Thank you for reaching out to us with your concern. We appreciate you bringing this to our attention, We will ensure you are contacted directly by the store.
Kindest regards,
Goldwagen Head Office
Best regards,
Goldwagen's reply23 Jul 2024, 16:00
Official
Dear Christelle,
Thank you for reaching out to us with your concern. We appreciate you bringing this to our attention, We will ensure you are contacted directly by the store.
Kindest regards,
Goldwagen Head Office
Thank you for reaching out to us with your concern. We appreciate you bringing this to our attention, We will ensure you are contacted directly by the store.
Kindest regards,
Goldwagen Head Office
Best regards,
cS
christelle S's updateReviewer Update
31 Jul 2024, 11:32Still waiting for the store.....wow that's all I can say.....my business is standing still while waiting for the kings to phone me while life continues for them...nice
cS
christelle S's update31 Jul 2024, 11:32
Reviewer Update
Still waiting for the store.....wow that's all I can say.....my business is standing still while waiting for the kings to phone me while life continues for them...nice
cS
christelle S's updateReviewer Update
31 Jul 2024, 14:46Goldwagen got time for jokes really so I was told that the branches owner will phone me for the staff's rudeness and that they going to see what they can do regarding the carburettor....so I received a call now from the branch that says as soon as he receives the report as it usually takes 7-14 days...he will let me know hahahaha what a joke....no apology for their rudeness nothing....ja neh
cS
christelle S's update31 Jul 2024, 14:46
Reviewer Update
Goldwagen got time for jokes really so I was told that the branches owner will phone me for the staff's rudeness and that they going to see what they can do regarding the carburettor....so I received a call now from the branch that says as soon as he receives the report as it usually takes 7-14 days...he will let me know hahahaha what a joke....no apology for their rudeness nothing....ja neh
cS
christelle S's updateReviewer Update
05 Aug 2024, 08:07So today is exactly 14 days so let's see if I will get a response for a faulty part that they sold me and I paid cash, I didn't pay half of the money....just still cnt figure out why I had to wait for 14 days for their own part but anyway, it's done I waited but I ain't waiting a day later......when they phoned me the other they said the owner will call me the next day, I am still waiting but I seen goldwagen doesn't have a care in the world
cS
christelle S's update05 Aug 2024, 08:07
Reviewer Update
So today is exactly 14 days so let's see if I will get a response for a faulty part that they sold me and I paid cash, I didn't pay half of the money....just still cnt figure out why I had to wait for 14 days for their own part but anyway, it's done I waited but I ain't waiting a day later......when they phoned me the other they said the owner will call me the next day, I am still waiting but I seen goldwagen doesn't have a care in the world
cS
christelle S's updateReviewer Update
06 Aug 2024, 15:38So day 15....the head office now passes the buck to the store, and want me to do their work by phoning the store of which I refused....Quin then said she will get back to me....still waiting....I cannot believe this....I waited for their policy stories so now I need them to escalate it to the owner of Goldwagen...
cS
christelle S's update06 Aug 2024, 15:38
Reviewer Update
So day 15....the head office now passes the buck to the store, and want me to do their work by phoning the store of which I refused....Quin then said she will get back to me....still waiting....I cannot believe this....I waited for their policy stories so now I need them to escalate it to the owner of Goldwagen...
Goldwagen's replyOfficial
15 Aug 2024, 16:35Dear Christelle,
Thank you for your feedback on Hello Peter. We appreciate you bringing this matter to our attention.
We understand your concern regarding your warranty claim. Goldwagen follows a 14-working day process for warranty claims. In this instance, the part was returned on 22 July 2024, and the claim was approved on 06 August 2024, which is within the specified timeframe.
As discussed, this matter is best handled directly by the store. Our records indicate that the store manager, Steven, has reached out to you to resolve the issue.
We are happy to confirm that your refund has been processed.
Sincerely,
Goldwagen Head Office
Thank you for your feedback on Hello Peter. We appreciate you bringing this matter to our attention.
We understand your concern regarding your warranty claim. Goldwagen follows a 14-working day process for warranty claims. In this instance, the part was returned on 22 July 2024, and the claim was approved on 06 August 2024, which is within the specified timeframe.
As discussed, this matter is best handled directly by the store. Our records indicate that the store manager, Steven, has reached out to you to resolve the issue.
We are happy to confirm that your refund has been processed.
Sincerely,
Goldwagen Head Office
Best regards,
Goldwagen's reply15 Aug 2024, 16:35
Official
Dear Christelle,
Thank you for your feedback on Hello Peter. We appreciate you bringing this matter to our attention.
We understand your concern regarding your warranty claim. Goldwagen follows a 14-working day process for warranty claims. In this instance, the part was returned on 22 July 2024, and the claim was approved on 06 August 2024, which is within the specified timeframe.
As discussed, this matter is best handled directly by the store. Our records indicate that the store manager, Steven, has reached out to you to resolve the issue.
We are happy to confirm that your refund has been processed.
Sincerely,
Goldwagen Head Office
Thank you for your feedback on Hello Peter. We appreciate you bringing this matter to our attention.
We understand your concern regarding your warranty claim. Goldwagen follows a 14-working day process for warranty claims. In this instance, the part was returned on 22 July 2024, and the claim was approved on 06 August 2024, which is within the specified timeframe.
As discussed, this matter is best handled directly by the store. Our records indicate that the store manager, Steven, has reached out to you to resolve the issue.
We are happy to confirm that your refund has been processed.
Sincerely,
Goldwagen Head Office
Best regards,