********** by the GW store in Hammanskraal. Their service is terrible and they are not willing to assist me with my complaint. On the quotation is written that Thapelo is the one that did the quote and I feel like he should have checked or updated the pri

This company rips people off for a living. I made a quotation with them on April 20th for a Renault Clutch Kit 2017 model, the quotation amounted to R1935. Initially I was happy with the quotation because I though the price is relatively affordable. I placed the order and we were told that we would be contacted when the kit arrived in store, the sales assistant estimated that it would arrive on a Wednesday. Wednesday came and passed without receiving a call, because I was so busy at work I though let me give them more time maybe the kit has not arrived. On Saturday I went to the store to enquire on the progress of the order, that is when they said they tried to call me to come fetch the kit but I never received any call from them and it is sad that they don't even try to make use of sms or whatsapp to get hold of customers. Now that isn't even worst part, after I collected the order I saw on their 1st April to 31st May catalogue the same kit with the same SKU listed there for R1775. When we enquired about this issue they told us some useless excuse that it is a different brand, but what does not make sense is that the kit I bought and the one on their catalogue share the same SKU, they are for the same car model and year. These people ripped me off and I want my refund, I won't stop here and if it means I have to take this up further with the Consumer Obudsman then that is what I will do.

I have been buying parts at GW for many years now and during that time I have never came across such experiences. I asked my brother to go to GW Hammanskraal on my behalf to tell them they overcharged us on the kit and I told him while you at it, buy me a fog light globe. Well I told my brother to buy a certain globe (H16, 12V 19W) but the sales assistant at GW gave him a different globe (H7, 12V 55W) after seeing the car. When he got home with the globe, I immediately saw that it was the incorrect size because the size/type is written on the outside of the box. The following day I requested him to go make an exchange and get the correct globe, he was told that electrical parts purchased at their store cannot be returned. Now, if I buy something at your store and I end up buying an incorrect part, why am I not allowed to return it for the correct part. What does GW expert me to do with a globe I have no use of. This is utterly ridiculous and this is no way to treat customers. I am disgusted and disappointed by this "policy" because it is unfair not being able to return something you bought at the store you bought it from. My rights as a consumer are being violated and I hope before you visit a GoldWagen store, make sure you know your story because they will rip you off brought daylight.