Beware of these ****mers - no returns on electrical parts

On 30 June 2025 tI purchased a water pump from Goldwagen - Alberton (gateway centre) believing it was the cause of an issue with my vehicle. After further diagnostics, I discovered that the actual problem was related to the car’s wiring and not the water pump. I returned to the store on the 16th July 2025, approximately two weeks later to request a refund.

However, I was informed at that point by Miguel and Ricky the store manager that they do not accept returns on electrical items, citing a stamp that had been placed on my receipt at the time of purchase. I was not made aware of this no-return policy verbally at the time of purchase, nor was it clearly communicated to me in writing beforehand. This is not clearly displayed anywhere in the store or encrypted on the receipt besides the stamp they put on after making the purchase

I was told this is the instruction from their head office and no underlying policy was produced to support this.

I believe this is an unfair business practice and an infringement of the consumer act, especially given that the product is unused and still in its original condition.