BM
Brighton M
1 reviews | Active since Nov 2020
28 Jun 2023, 15:32
Battery
Very very bad experience indeed, bought a battery on the 19th of this month, today its the 26th of the same month, it's leaking acid, all at goldwagen fourways crossing, the manager had the guts to tell me there is absolutely nothing he can do
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Replies (2)BM
Brighton M's updateReviewer Update
26 Jun 2023, 12:58I need my refund or replace my battery
BM
Brighton M's update26 Jun 2023, 12:58
Reviewer Update
I need my refund or replace my battery
Goldwagen's replyOfficial
28 Jun 2023, 17:02Dear Brighton,
Thank you for bringing this matter to our attention.
At Goldwagen we take pride in customer service. Matters like these are prioritised and they are thoroughly investigated.
Based on the available facts and the condition of the battery, we came to the conclusion that the acid leakage was a result of an installation error. Please be advised that our return policy offers a 2-year warranty on our batteries for manufacturer faults.
Unfortunately, in this situation, our supplier is unable to honour the claim as the damage was caused by external factors i.e. installation.
You are welcome to contact us with the information as was requested by the manager to assist us in proving that it was indeed not because of installation.
We trust you find this in order.
Best Regards,
Goldwagen Head Office
Thank you for bringing this matter to our attention.
At Goldwagen we take pride in customer service. Matters like these are prioritised and they are thoroughly investigated.
Based on the available facts and the condition of the battery, we came to the conclusion that the acid leakage was a result of an installation error. Please be advised that our return policy offers a 2-year warranty on our batteries for manufacturer faults.
Unfortunately, in this situation, our supplier is unable to honour the claim as the damage was caused by external factors i.e. installation.
You are welcome to contact us with the information as was requested by the manager to assist us in proving that it was indeed not because of installation.
We trust you find this in order.
Best Regards,
Goldwagen Head Office
Goldwagen's reply28 Jun 2023, 17:02
Official
Dear Brighton,
Thank you for bringing this matter to our attention.
At Goldwagen we take pride in customer service. Matters like these are prioritised and they are thoroughly investigated.
Based on the available facts and the condition of the battery, we came to the conclusion that the acid leakage was a result of an installation error. Please be advised that our return policy offers a 2-year warranty on our batteries for manufacturer faults.
Unfortunately, in this situation, our supplier is unable to honour the claim as the damage was caused by external factors i.e. installation.
You are welcome to contact us with the information as was requested by the manager to assist us in proving that it was indeed not because of installation.
We trust you find this in order.
Best Regards,
Goldwagen Head Office
Thank you for bringing this matter to our attention.
At Goldwagen we take pride in customer service. Matters like these are prioritised and they are thoroughly investigated.
Based on the available facts and the condition of the battery, we came to the conclusion that the acid leakage was a result of an installation error. Please be advised that our return policy offers a 2-year warranty on our batteries for manufacturer faults.
Unfortunately, in this situation, our supplier is unable to honour the claim as the damage was caused by external factors i.e. installation.
You are welcome to contact us with the information as was requested by the manager to assist us in proving that it was indeed not because of installation.
We trust you find this in order.
Best Regards,
Goldwagen Head Office