Bad service

My son order a vacuum pump on the 10.09.2025 at Kuruman branch. He paid R2810.00 and the sales person said it would be at the branch the Friday, 12.09.2025. We drove all the way from Kathu to Kuruman in Saturday to pick it up. When we got there they said that the courier did not pick it up. I phoned the branch this morning and they said they sorry but head office did not dispatched is. I phoned head office and they said order was only placed on Thursday from the branch and will only be dispatched today. Kuruman denies every thing and head office also just say sorry it is not their problem its is the branch. My time, my petrol and my work had to stand still because of this. No nobody has an answer for me. This is unexceptable. Worst service.