BAD CUSTOMER SERVICE

I write this review with so much frustration and annoyance. GOLDWAGEN ALBERTON, ROMANO VAN WYK, JACQUE your client service is undesirable to say the least. We bought a water pump (BMW) on 21 October 2022,( cash, no installment) and had it installed on the same day. For an entire month, we drove the car, then on my way to Bloemfontein on 21 November 2022, the water light came on, I had it checked out, and was then informed the water pump was not pumping water. I removed it and took it back into GOLDWAGEN ALBERTON since it was still a brand-new pump and has a guarantee. ROMANO VAN WYK, upon acceptance of the pump then said that it will be sent for testing and within +- 21 days we would get the pump back with a response. There was no interaction from ROMANO VAN WYK AT ALL unless I called to enquire. On 7th December 2022, I called JACQUE- GOLDWAGEN ALBERTON who said he will get back to me. Indeed he called me back on 08 December 2022, saying that the water pump is 'REJECTED' FROM HEAD OFFICE, sighting the pump is working, by switching it on, but not testing it with water. Jacque then proceeded to say we will have the pump back in 7 days. WELL, WE ARE STILL WAITING, 7 DAYS HAVE COME AND GONE, AND STILL NO WATER PUMP OR EVEN THE DECENCY TO CALL AND GIVE FEEDBACK UNLESS I CALL. We have entered a new year still with no interaction from them at all. GOLDWAGEN, GIVE ME BACK THE R7000.00 THAT I SPENT ON THAT FAULTY PUMP. THIS IS UTTER NONSENSE THAT YOU TREAT A CUSTOMER THIS WAY. As reputable as you deem yourself, your service is pathetic. I am beyond livid and am not going to take this anymore. I have been lenient because it was December and companies closed, but heck it's the end of January 2023 now, and still nothing. Frankly, I did not borrow the pump, I paid hard cash for it . THIS IS JUST SOO DARN FRUSTRATING