20% HANDLING FEE

Walked into the store last friday. Funny enough there was a client trying to do a.return and I just heard that he was not winning and he was being shown boards that reads terms of return. Had i known I was to follow I would have left immediately. I was assisted by the same sales man. Very talkative guy and friendly if only he can concentrate on his job. I bought shock mountin, rear golf1 velocity 1.4i 2007model and he supplies me with front mountins. This morning I decided to check the stuff before leaving the car with the mechanic. I opened one box, its wrong. Went back to the guy 20%handling fee. I told him wat i wanted, he supp**** the wrong product. There is no way i can check if the product is right or wrong, sealed pack, slip just says shock mountin, not rear noh front. Who is wrong here and who pays? The1 who drives the car! I paid the 20%. Now going forward, all boxes must be opened and checked, incompetency of your employees cost me money. 20% is a lot of money to lose, plus driving there twice, true inconvenience.