A waste of money and time. One may as well consent to being ******.

It took over a month to get an installation date, which was only arranged after I started phoning them several times a week. Emails were not answered, calls were not returned and a proof of payment was required in order for an installation to be arranged officially - which meant that the company had us wait over a month before installing the routers we had already begun paying for.

When two technicians arrived at the site, they completed their part of the installation process without delay. However, the router calibration, which was performed remotely, took over two hours. The download and upload speeds were not what was advertised for our chosen package, and I was informed that I would be phoned within a few hours to complete the calibration of the download and upload speeds. I did not receive a phone call, so I raised the issue with their support hotline on WhatsApp via text, and did not receive a response. A week later, I happened to be at the apartment during my own office hours, and received a phone call regarding the calibration of the download and upload speeds at that time. I did not have the time to stay on a phone call for the duration of the calibration, so I was told that the issue would be investigated in the meantime, and I arranged for a phone call in the afternoon (I was told that the chosen time would suit them as well). Almost two hours after the agreed-upon time, I have still not received a phone call.

Beyond my own experience, many people living in my vicinity have complained about their internet being down, WASP's support line being unavailable, troubles with arranging installation dates and slow connection speeds.

WASP has, by far, the worst service of any internet provider I have ever encountered. Except for the ridiculous delays with regards to the installation date, much of my own time has been wasted in attempting to contact WASP and waiting for phone calls and appointments scheduled for times agreed upon by myself as well as their team. Avoid at all costs.