Sell your car to VW Table View and wait forever to get paid - cashflow issues?

Sold my mom's 2015 VW Polo and handed the keys, car, roadworthy and title document on Thursday morning 5 September 2024 in. The pre-loved cars sales lady Claudia that I have been dealing with since the 5th is very pleasant and trying to have the finance department process the payment. It is 9 September 2024 today, yet I still need to wait since the admin team are not available. I cannot help but wonder whether they have cash flow problems and if they don't then they certainly do not have succession planning and business continuity plans in place when critical staff are off ill or on leave. I am not impressed and cannot see supporting this brand unless they shape up. Even approaching the dealer principal did not help.