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chantel C

1 reviews | Active since Feb 2023

09 Apr 2025, 04:18

On the 26th of March I received the following whatsapp message from Volkwagen South Africa, I did go on their website to confirm that my car might have the Takata Airbag Problem: Dear Valued Customer, We are contacting you about the potentially life-threa

On the 26th of March I received the following whatsapp message from Volkwagen South Africa, I did go on their website to confirm that my car might have the Takata Airbag Problem: Dear Valued Customer, We are contacting you about the potentially life-threatening recall TAKATA airbag campaign on your VOLKSWAGEN Polo Vivo. This recall addresses a potentially serious safety issue that requires your immediate attention. Alternatively, you can contact your nearest Volkswagen Dealer to schedule a free assessment. The same day I phoned VW Tableview and spoke to their service department. The Lady said they do not have stock to fix the problem, but I must phone back in 2 weeks time, so I did. And again I phoned on the 7th of April, again they did not have have stock of the items to fix the Airbag Problem. They did not inform me how long it might take if I have to book my car in. This is pathetic service. I do believe this is a serouis matter, but not to them. They said they will phone me back, I am still waiting.

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