VW Hatfield worst service ever received.

The worst dealership to take your car for service or repair. I booked my car for repairs due to the EPC light that came on over the weekend. They confirmed for Tuesday and I dropped the car in the morning. There was no update from their workshop personnel Hannes till I had to call him around 12:00 to get an update on the vehicle. They couldn’t detect the problem till 15:00 in the afternoon. They asked for the vehicle to stay over as they have to order the part that will be delivered Wednesday afternoon. I had agreed to that and still no update till I called again to find out what’s going on. The part was late and only arrived around 15:30 and I had driven to Hatfield to find out what’s going on. When I get there they ordered a wrong part and had to reorder again. The thing that stood out there for me it was that they had damaged my bumper, I have spent 20k last week to fit in that bumper and they decided to damage it. I’m not sure what happens but they drive our cars recklessly and I told them they will have to fix it and car the right part sorted. This is the worst experience ever and I will NEVER work with them again.