I am extremely disappointed with the way my vehicle trade-in has been handled.

Vehicle Trade-In Still Not Settled – Completely Unacceptable

I traded in my previous vehicle last month and provided the dealership with an official ABSA settlement letter. The vehicle was accepted, and I am already driving another vehicle financed through Volkswagen Financial Services.

Yet my old vehicle has still not been settled with ABSA, and I am now receiving calls demanding payment for a vehicle that is no longer in my possession.

This is unacceptable and extremely unprofessional. I have emailed the dealership repeatedly for answers and have not received a proper response.

I demand that the outstanding ABSA settlement be paid immediately, that I receive written proof of settlement, and that I am not held responsible for any additional interest, penalties, arrears, or damage to my credit profile caused by this delay.

I fulfilled my side of the agreement. The dealership must now fulfil theirs.