Customers come first

Hi

Firstly I would like to thank you reading this and taking your time from your normal duties

On the 03/01/2018 my car went in for service at VW barrons (Bluff) A service that required attention to detailed when your car goes in for service plans as normal which I expected On the day I had advise the adviser that the car needed a wheel alignment which I payed for in cash ,the car starts up like a diesel, has a vibration noise and my handbrakes needs to be replaced and to check my lighting The above has not been completed on my car as still seem to have an issue which I have brought it up to their attention last week Wednesday and further to this my car has a scratch just below the boot, which they had advise me that a manager will call me back asap since then I have not received a call back , I asked to speak to Craig Smith who was dealing with my car, as he was off sick from work which was fine due to the fact a manager will call me back

My wife uses this car daily and it has gone much worst then we sent it in and she complaints daily about this and un happy with this when I looked at my service booked this was not filled in detailed it just states when my next service is

Having ****ty service like this from a high standard company is not on I will take this further as the required actions has not been complete from you'll guys ,if this what it takes I will go an extra mile

Thanks Jose