YT
Yasheev T

1 reviews | Active since Feb 2017

27 Feb 2019, 15:13

Barons Durban Edwin swales, very poor customer service

Barons Durban Edwin swales, very poor customer service. Booked my car in incorrectly as they didn't ask the right questions, I didn't complain as I had faults on the car that needed to be fixed. 1 fault fixed and the other for the in car screen was assumed to be fixed. picked up car to find the issue was not fixed; tech came and checked while I was onsite and took photos; he was to escalate and I was to get feedback. zero feedback, I called in and spoke to my service guy a few weeks later and he said that the quality guy was on leave but he would sort something out and never did. phoned back and spoke to the service manager who made empty promises and has yet to call me almost 2 months later. they won't see my vehicle again.

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