Inadequate Support from Car Dealer and Insurance Company

Dear HelloPeter Team, I am writing to bring to your attention the distressing situation I am facing as a result of the poor service provided by Autohaus Centurion and the associated insurance company, Bidvest, in connection with my recent vehicle purchase. On the 6th April 2023 I purchased a Polo Vivo from Autohuas Centurion Since then, the vehicle has been plagued with persistent issues that have compromised its safety and functionality. Despite my repeated attempts to seek assistance from both the car dealer and the insurance company, I have been met with a complete lack of responsiveness and support. In a recent attempt to address the ongoing issues with my vehicle, I was directed by Bidvest, the insurance provider recommended by the car dealer, to a service company. Upon inspection, the service company provided me with an invoice totalling R25,230.61 for the necessary repairs. To my shock and dismay, Bidvest has informed me that they will only cover R2,396.75 of the total invoice amount, which does not even come close to covering 50% of the incurred expenses. This inadequate coverage leaves me in a deeply concerning financial predicament and fails to address the urgent need for repairs to ensure the safety and functionality of my vehicle. Despite my persistent efforts to communicate with both the car dealer and the insurance company, I have received no meaningful assistance or resolution to this pressing issue. The lack of accountability and support from both parties has left me feeling abandoned and helpless in resolving the ongoing issues with my vehicle. I am reaching out to HelloPeter in the hope of obtaining assistance in addressing this matter and securing the necessary support to rectify the situation. I urge you to investigate this complaint urgently and intervene on my behalf to ensure that I receive fair and adequate assistance from both the car dealer and the insurance provider.