Atrocious Service from NTT Autohaus Centurion

Recently took my vehicle in for annual service and received atrocious service or should I say lack thereof.

I arrived at 08h30 on 8th October 2026 at the dealership. I completed a pre-vehicle checklist and handed over my vehicle key to an advisor. He said that he was assisting me but my service advisor was someone else and she was not available at the moment. I left the dealership believing everything was in order.

I thought it odd that I wasn't receiving any updates regarding my service throughout the day. I personally went back to the dealership at approximately 13h00 and spoke to another advisor who said they would relay the message to my service advisor. Another advisor also enquired with me during my wait at the dealership. When I finally spoke to my allocated advisor at 16h30, I was told that my vehicle was not serviced and that I must bring it in another day.

To say this is an inconvenience is an understatement. I have been to many VW dealerships across the country and have only encountered such gross incompetence at this one.