Basic funeral service

I took a policy with Vuyo's on th 4th of December 2019 I have been promised to be helped with the basic funeral even if I have family members in Free State after paying the 1st premium of which i did on the 28 December 2019.I was happy with that today the 9 January 2020 my sister who is also covered passed on and they telling me the can't assist me because she is out of Gauteng province.I was assisted by Princess Mabaso now Mpho Fakude is telling me that there's nothing they can do,how so because I have been promised and I feel being misleaded by the company and it's not my problem that their employee **** to me.I don't want the full service just the basic I have been promised and the rest I will see for myself even if they can just work with 1 of the funeral services in the Free State I will be happy if they can't go there,they telling me they will refund me my R380 as what I have paid.What am I going to do with that money because I trusted them.I am ****ed and disappointed with what they telling me,the funny part is I have a policy number which is MBA24212 and they didn't give me the contract because if I had it and I knew I should have got another funeral services to sign up with them without even paying that 1st premium.Vuyo's it's a **** company and I wouldn't recommend anyone to have the burial with them.They reaping of people's money by lying to them.On their pamphlets the underwriter is Old mutual but today there's Sanlam involved.How is that possible what I want it's just the service to bury my sister then the rest I will see for myself