Bad service from funeral palour

We had the worst service possible with the undertaker, on the the 1st of July our uncle passed in the morning around 3am, we informed the undertaker n they only collected the body later that day at around 5pm , OK tht passed, on the 9th Friday before the day of the funeral we were told the corpse will arrive at our home at around 3pm, come 5pm we still ddnt hv the body, we called and no one had an idea on wats happening, there was no tent, chairs or anything delivered as promised, everything WAs delivered at 9pm including the body of the deceased, he was in the wrong coffin, not bathed as we could c glue all over him, in the morning on the day of the funeral wen they were supposed to come at 9 as per the time of the funeral, they ddnt come, they called us and told us they forgot to dig the grave at olinsvansflei cemetery they told us they will get us one at de deur cemetery ,OK we agreed, ai 10 still dnothing was happening we called again no grave at de deur back to olinsvansflei, imagine we waiting in the streets service is done, we went to orange farm branch in the middle of the service they said something abt a death certificate not being sent to Orlando so nje they couldn't assist at all, OK eventually we got them they came I think at past 11 wen we go to the graveyard there's no headstone or even the name, not even a grave number, it was too sad, they called late and requested to have a meeting with us Wednesday the 14th July but we waited the whole day with no one communicating with us, I think it will only be fair for us to get some of the refund back as we ddmt get any service promised to us, plz help, the owner of the policy is Francinah Mothole, ***, ur response in the matter will be highly appreciated.