Bad service

I didn't get the name of a person but it was a lady from vuyo funeral she was not so help I even said she must just cancel everything... So we were busy chatting on watsap I was interested in joining the vuyo group I sent all the documents that were needed via email then the lady rep**** and said one of the members his over 64 so I must a separate policy for that person and again I can't put the other members to benefit the nkomo while I didn't put my self to get nkomo as the main members then our conversation ended up there... So the following day I get an sms from vuyo funeral showing me the easy pay number that I'm going to use all the time I pay.. So now I'm confused that the lady finilised everything without telling me without the contract then I watsap her and ask how many people are there in my policy? since there was a confusion with the one for the age of 64 then again I ask how much im I going to pay? since there was also a confusion about the nkomo that I requested? Then I was answered with a question saying didn't you take the cover for 185? That was the answer I got.. Then I rep**** by saying all I want is the conclusion of everything.... Then I was told that I don't no how to talk properly and I will receive an email for my contract... Then I just rep**** by saying I wanted to know how much im I paying and for how many people because now I get an sms of the easy pay now but I didnt get the contract to show everything that I'm signing up for so I was really confused on how do they work so I asked the lady to cancel everything since we didn't understand each other but I'm very sad on how I was treated since I was asking questions as a client and I had the right to ask since I was going to pay my money for that.