Bad customer service

To cut the long story short, I’m an active policy holder of Vuyo’s funerals. I was overcharged, and promised to be refunded. To this day I am still waiting for my refund. I phoned the offices everyday but no help what so ever. I am always taken from Pillar to post. I have asked to be transferred to Nkateko several times and they tell me she’s not in the office.Now Nkateko you being the owner could you look into this matter and revert back to me. I have spoken to Tsholo Morobane, she always promise to get back to me but never. I am really disappointed with the service I received from Vuyo.