LW
Laura W
1 reviews | Active since Nov 2013
13 Jan 2025, 07:31
WORST EXPERIENCE WITH VUSE SOUTH AFRICA
I ordered my Vuse for the month on the 20th of December 2024 and have still not received my order - the order was sent to the incorrect address. When I eventually got through over the phone over a week ago after numerous emails to their customer care line I was told I would receive a refund in 24 hours, still no refund. Disgusting service.
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Replies (3)0
Replies (3)
Vuse's replyOfficial
13 Jan 2025, 08:21 Good Day Laura
Thank you for writing to us at Vuse SA and alerting us about your concern.
We are looking into your complaint and will email you shortly.
Kind regards,
Consumer Care
Thank you for writing to us at Vuse SA and alerting us about your concern.
We are looking into your complaint and will email you shortly.
Kind regards,
Consumer Care
Vuse's reply13 Jan 2025, 08:21
Official
Good Day Laura
Thank you for writing to us at Vuse SA and alerting us about your concern.
We are looking into your complaint and will email you shortly.
Kind regards,
Consumer Care
Thank you for writing to us at Vuse SA and alerting us about your concern.
We are looking into your complaint and will email you shortly.
Kind regards,
Consumer Care
LW
Laura W's updateReviewer Update
13 Jan 2025, 08:29This is my order number: #***
LW
Laura W's update13 Jan 2025, 08:29
Reviewer Update
This is my order number: #***
Vuse's replyOfficial
14 Jan 2025, 09:10Thank you for your response.
Vuse's reply14 Jan 2025, 09:10
Official
Thank you for your response.