WORST CUSTOMER SERVICE FROM VAPE COMPANY VUSE

Probably the WORST customer service from a vaping brand. Il start by saying I initially contact the company via their Facebook page at the beginning of July 2023 . It is now the end of July 2023 and I've gotten no proper response back. I will add my original message to them below.

I swear some of your staff is ridiculous. I won a device in May. I did ask get my hubby to ask if there's an expiry date as to when I could claim it and that it may take a while as im not available anytime soon. They said its fine.He was told no but I needed to come in myself which is fine. During last week I went myself to one of the stores in pmb and to collect the device. I was told systems are offline and I should come back another day. I explained once again when I won and showed the actual sms I received with the date. Again I was told there's no time limit to when I can collect it. I went again today but during the day and spoke to another lady that was there who explained my code wouldn't work as it should have been redeemed in June. I explained that I asked about this twice and was assured that there's no time limit. Had I known . I would have tried to go sooner as I am a vapper and was very keen to try vuse as I heard alot of good things about it. Wanted to switch over to using it . I honestly feel like the misinformation is so unprofessional especially since I did win the device fair and square . Entire situation was handled incorrectly.

Mind you that I'm the only one that lost out there . Not only did I not get the device and flavor pods but I had to see to additional costs going to and from the mall each time. Mall isn't close to me at all so overall taxis cost me around R200 (R50 each trip)For NOTHING. Guess it was all a **** !