Worst customer service and no refund

I placed an order on Wednesday, 05 March'25, and it was said that delivery will take place within 1 - 3 working days. By Wednesday, 12 March'25 I still haven't received my delivery and also no communication from Vuse. I looked online and it showed that the order is still being processed. I called Vuse on 12 March'25 and they confirmed telephonically that it wasn't delivered due to the fact that I haven't bought online for a while so my account was deactivated. Okay, all fair and well, but this was not communicated to me in any way at all. I then asked for a refund as I had to buy stock elsewhere due to not receiving my delivery. I was then told that refunds gets paid on Tuesdays and Thursdays and that if I can send my banking details on Wednesday, 12 March'25 that my refund will be paid the following day. Sebastian Phillips sent me an email on the same day (Wed, 12 Mar'25 @ 09:57am) and I responded on the same day (Wed, 12 Mar'25 @ 11:14am) with my banking details. On Tuesday, 18 March'25 still no refund and no further correspondence. I then emailed Sebastian Phillips to confirm that my banking details were received as the refund was going to be made on Thursday, 13 March'25. I only received a response saying "Confirmed, thank you." with no further correspondence whether the payment were made or in progress or anything of that sort. I then emailed Sebastian on Monday, 07 April'25 asking for feedback regarding my refund and received no response. I then had an online chat on my account with a representative and was told that my refund was made on Thursday, 03 April'25 and she will get them to send me the POP which I have not received. I then sent another follow up email to Sebastian on 08 April'25, still no response, I am basically being ignored now.

I've even double checked my banking details sent to Sebastian and can confirm that I did provide the correct details.

Vuse's service and client communication is probably the worst I've ever experienced and is completely unacceptable. You are quick to receive payments but not so quick to pay people back when they request a refund due to lack of communication and service. I am so annoyed as today is 11 April'25, it's been a month and my order online still shows being processed!

Unacceptable!