Wecheer is a ****.

My online purchase was canceled due to a Visa face verification issue that Investec told me would be resolved in a few days. The online purchase was made using my rewards voucher from Wecheer. Further attempts at re-purchasing my products with my FNB card was continuously unsuccessful because my voucher is locked into this canceled purchase. Vuse care has over the past week keep on telling me they have escalated this issue with no response from the ‘higher beings’ they’ve escalated it to. I am beyond frustrated. It’s a ****.