MS
Merick S

1 reviews | Active since Apr 2021

07 Apr 2025, 20:19

Vuse Greed

I've been a loyal customer for over 10 years, moving from various devices to the Tyko. Today, 7th April I received feedback from 3 of your stores that I can no longer purchase Tyko coils, The stores advised they were told to return all coils to the warehouse as the non-disposable devices are no longer supported. I was told that I have to opt for one of the pod devices. This is extremely disappointing, that you're forcing customers to buy the pod devices. These pods are a huge *******; you end up spending more vs the refill bottles. I suppose that is the logic behind discontinuing the non-disposable devices. Poor business decision just lost you another log time customer. Ciao

0
Replies (2)
Vuse
Vuse's reply08 Apr 2025, 09:37
Official
 Good Day Merick

Thank you for taking the time to write to us at Vuse SA and alerting us about your concern. 

We are attending to your complaint and will call you shortly. 

Kind regards, 

Consumer Care 

MS
Merick S's update02 May 2025, 04:29
Reviewer Update
Over 3 weeks later & still no response...pathetic customer service...