CvdB
Charlene van der Berg
1 reviews | Active since Nov 2024
12 Nov 2024, 13:14
VUSE GO
Just brfore 2024-09-27 i baught a vuse. I was hodpitalized on the 26th thus did not use the vuse much. When i got out og the hospital i started using the vuse but the vuse was leaking oil and if you put in in your mouth its just oil. I cleaned it but the vuse taste like its burned. Still leaking. I contacted vuse via email. They did contact me and told me they just need to speak to the regional manager and they will contact my. Its been more than a month now and emails later. Nothing is done about the situation. The customer service of vuse is poor.
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Replies (2)
Vuse's replyOfficial
12 Nov 2024, 13:44Good day Charlene
We do apologize for the inconvenience this has caused.
We are aware one of our agents has been assisting you and have advised you to go to your nearest Vuse outlet and have the faulty product assessed.
Regards
Vuse Customer Care
We do apologize for the inconvenience this has caused.
We are aware one of our agents has been assisting you and have advised you to go to your nearest Vuse outlet and have the faulty product assessed.
Regards
Vuse Customer Care
Vuse's reply12 Nov 2024, 13:44
Official
Good day Charlene
We do apologize for the inconvenience this has caused.
We are aware one of our agents has been assisting you and have advised you to go to your nearest Vuse outlet and have the faulty product assessed.
Regards
Vuse Customer Care
We do apologize for the inconvenience this has caused.
We are aware one of our agents has been assisting you and have advised you to go to your nearest Vuse outlet and have the faulty product assessed.
Regards
Vuse Customer Care
CvdB
Charlene van der Berg's updateReviewer Update
12 Nov 2024, 13:54This has been done, amd after that i emailed Vuse and spoke to Letabo. He did phone me the following day but was waiting for the regional manager to give him feedback. Since then no contact from your side, again a email was send nothing was done and yesterday again no feedback whatsoever. How many time do you want me to go to Vuse? The employee there states he can taste it taste funny but thats it. Nothing done. You are aware of the complaint. But do not read the emails as i stated in the email last month what the employee said.
CvdB
Charlene van der Berg's update12 Nov 2024, 13:54
Reviewer Update
This has been done, amd after that i emailed Vuse and spoke to Letabo. He did phone me the following day but was waiting for the regional manager to give him feedback. Since then no contact from your side, again a email was send nothing was done and yesterday again no feedback whatsoever. How many time do you want me to go to Vuse? The employee there states he can taste it taste funny but thats it. Nothing done. You are aware of the complaint. But do not read the emails as i stated in the email last month what the employee said.