Vuse Customer Care

Please be warned. After being a loyal Vuse customer i must state how disappointing and shocked i am by their service. I was gifted pods and to my dismay, i discovered that the pods did not have the usual taste. i took the pods to the vuse outlet in Golden Acre and was made to feel like a ****mer. the staff goes behind the partition (only two ppl at the time) and the one that is assisting me is sent back and forth to answer my queries (she was apparently new). Long story short - i told them i didnt open both pods so in order to show them. the lady then insisted that "i" must open the other pod to check if it smokes the same. it did. so now both pods are open and they inform me they cannot assist because it is an "old" shape pod. i asked do the juice expire they say no. but because of the shape they will not swop - how do they refuse to swop their OWN product. Not only that, they sell you leaking pods and you have to make sure that the pod is more thank half full when you return it because customers just want to wast their time and petrol to swop a pod right???? i sent customer care an email and received notification that they will get back to me within 48 hrs - no response, after a week later and several new case numbers i got hold of a customer care agent that promised to follow up. he has tried to get the manager to call me back - it is a month later - i am still waiting on them to call me.