MK
Mpume K
1 reviews | Active since Feb 2015
23 Oct 2024, 09:42
Vuse A Musgrave Centre Manager/Supervisor from hell
On the 9/10/2024 I had the worst and uncomfortable service at Vuse A Musgrave Centre. I was assisted by a lovely lady whom I think her name is Portia Shama according to the receipts. I had an issue with the my newly upgraded Vuse pro smart devise which I was told has 6months warranty. Portia showed the manager/supervisor whatever the position is, he is always rude and cold and I always try my best to avoid him because the 2 girls are super lovely. He looked at it and had the audacity to rudely insinuate that I dropped my device and so it is negligence and they will be no exchange and if I want I can call the Head Office mind you I am no stranger to them because I go there almost weekly or every 2nd week.
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Replies (2)
Vuse's replyOfficial
23 Oct 2024, 10:32 Good Day Mpume
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern.
We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern.
We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Vuse's reply23 Oct 2024, 10:32
Official
Good Day Mpume
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern.
We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern.
We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
MK
Mpume K's updateReviewer Update
23 Oct 2024, 15:10I then contacted the call centre and spoke to a gentleman by the name of Lethabo, who was so helpful and listened to my issue and went above and beyond to see that my issue was sorted. He apologies on behalf of the company and made me feel like every customer counts. He asked me to take pictures of my vape and he took the matter up to his supervisor. The next day the supervisor called me and she was super nice, helpful and reassuring. She told me that this is not the 1st complaint about this guy at Vuse Musgrave. She arranged for me to go back and have my devise exchange. when I went there this guys has no remorse, no apology but instead he got himself busy with another customer until the lady Portia was done assisting me with the exchange. My weekly visit have become so uncomfortable. That guy needs to apologies to me and learn to be nicer to customers and people in general
MK
Mpume K's update23 Oct 2024, 15:10
Reviewer Update
I then contacted the call centre and spoke to a gentleman by the name of Lethabo, who was so helpful and listened to my issue and went above and beyond to see that my issue was sorted. He apologies on behalf of the company and made me feel like every customer counts. He asked me to take pictures of my vape and he took the matter up to his supervisor. The next day the supervisor called me and she was super nice, helpful and reassuring. She told me that this is not the 1st complaint about this guy at Vuse Musgrave. She arranged for me to go back and have my devise exchange. when I went there this guys has no remorse, no apology but instead he got himself busy with another customer until the lady Portia was done assisting me with the exchange. My weekly visit have become so uncomfortable. That guy needs to apologies to me and learn to be nicer to customers and people in general