Very disappointed in Vuse

My husband bought devices and pods via the Vuse SA website on the 6 September 2025. Ram couriers came to deliver it on the 10th, however my husband works aways and Ram Couriers did not want to give me the packages. They then proceed to say Vuse will credit my husband and when he purchases again he must put my details on. All ready frustrated we understood. Vuse credited my husband on the website but when he wanted to purchase again the told him he can purchase again until the package is back from Ram Couriers, which frankly i think is so damn ridiculous that his account was credited but our money is being held hostage by Vuse. All we wanted to do was try and purchase on your website thinking it might be more convenient but what a mistake!!! By the way, its the 18th and we are still waiting for Vuse to come to the party!