UNACCEPTABLE SERVICE FROM VUSE ONLINE

On the 28th October 2025 I ordered online. My order was delivered on the 30th October 2025. The incorrect order was delivered to me. I then tried to phone Vuse a few times and all I got was the number was unavailable. I then went to a Vuse kiosk to exchange the order and Vuse Head Office told the kiosk that I cannot exchange it there as it was an online order.

I then emailed Vuse with all the info about the incorrect order including photos and delivery notice from RAM. I received a reply Vuse about the inconvenience and they would arrange for RAM to collect the incorrect order from me and once they receive it they will "swiftly send me the correct products ordered."

RAM collected the incorrect order on the 31st October 2025 and to-date I have still not yet received my order despite numerous emails and phone calls. When they look on their system it tells them that I received the order. This is totally unacceptable service!