TOTAL LACK OF CONSUMER CARE

Two weeks ago I ordered a number of products in excess of R500 with free delivery - my son used to do this for me but he is busy so I did it myself but used his delivery address which he had used previously. They delivered to his house but wanted an original of my ID or a certified copy which he did not have so he returned the package with the courier company. I think it was Ram Couriers I contacted them (RAM) who said they had the returned parcel and explained to them the situation, they took my personal address and said they would let Vuse know - I have no idea what went on between the courier and Vuse but when the parcel was still not delivered I called RAM who told me that the parcel had been returned to Vuse and I should contact them. As per one of the comments there is never anyone online to talk to they do not give a telephone number to call so I filled in their online form for someone to contact me that was more than a week ago, got an auto response that I would hear from them within 48 hours - I am glad I did not hold my breath I would have been dead days ago. I completed a second online form two nights ago still not a word and no parcel, but they have my money and I have not got my goods.