MS
Mich S
1 reviews | Active since Sept 2024
20 Sept 2024, 13:22
Stop supporting vuse
Wish I could give them 0 stars. Their online customer service is absolute garbage. Especially Tara-Lee. They offer no help. I made an order after 3 weeks they notified me that it will take another week for my order to be shipped. After this I requested a refund only for them to take another week to refund me. It takes you millions of follow up emails only to receive a response.
Helpful (0)
Replies (3)0
Replies (3)
Vuse's replyOfficial
20 Sept 2024, 14:14Good Day Mich,
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern. We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern. We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Best regards,
Vuse's reply20 Sept 2024, 14:14
Official
Good Day Mich,
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern. We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Thank you for taking the time to write to us at Vuse SA and alerting us about your concern. We are attending to your complaint and will call you shortly.
Kind regards,
Consumer Care
Best regards,
MS
Mich S's updateReviewer Update
20 Sept 2024, 14:22It gets worse! They then released the order I cancelled and made it my problem to reach out and notify them about their mistake!
MS
Mich S's update20 Sept 2024, 14:22
Reviewer Update
It gets worse! They then released the order I cancelled and made it my problem to reach out and notify them about their mistake!
Vuse's replyOfficial
23 Sept 2024, 09:40Good Day Mich, this is most certainly not good to hear and we will escalate the matter further. We thank you for bringing this to our attention and highly appreciate this.
Best regards,
Vuse's reply23 Sept 2024, 09:40
Official
Good Day Mich, this is most certainly not good to hear and we will escalate the matter further. We thank you for bringing this to our attention and highly appreciate this.
Best regards,