Stellar Service!

I may be bucking the general trend here, but my experience with Vuse, and Tara-Lee in particular, has been fantastic.

When I called in to the customer care line, as everyone else has done, I explained my problem with the Vuse Pods which seems to be a common issue. She responded immediately, listened to what I had to say, was EXTREMELY helpful, and resolved my issue. Yes, Vuse is having a quality problem with some of the Pod batches - it was freely admitted. She took down all of the details, asked me where my closest outlet is, sent off an email to them to inform them that I am coming to have the Pod tested, and should it be found to be faulty, it will be replaced. And, all of this, with a smile in her voice to boot!!

All products have issues from time to time, this we all live with, no matter what we buy - maybe approaching Customer Care more politely will help those who had negative experiences - at the end of the day, the people working there are also human beings. 😉

Vuse is actively looking into the poor quality of certain batches, and with their way of readily assisting to replace faulty products the way that they do, I cannot fault them.

I have had nothing but excellent customer service from Vuse, whether it be sending an email, or calling in - keep up the great work!