********** service from the online store

The service with this company is absolutely **********. I placed an order on a Friday and their website states 1 - 3 working days for delivery. Therefore I expected to receive the item today, Thursday 22 June. I contacted them via email twice, no response. Called them and was told I'd get a callback, never happened. I spoke to a consultant via chat and was told she would email to let me know when I'll receive my order, nada. Today I requested a refund and was told it would take a week as their refunds department needs to contact me first. It did not take me a week to pay you, why on earth do I need to wait a week to get my money back?? Customer service means less than nothing here. 0/10, don't EVER use their online store. Complete waste of time.