Pathetic

I am writing to express a serious concern regarding an experience I recently had with one of your pop-up shops. As a loyal and frequent customer, I use your products daily and, in fact, purchase almost exclusively from your brand. On average, I spend approximately R800 per week on your devices and accessories.

Recently, I visited your pop-up store at the Checkers Centre in Somerset West. During my visit, I inquired about the pricing, noting that your prices matched those of Checkers. I asked the staff member why I should choose to purchase directly from your store instead of simply buying from Checkers. Her response was concerning: she claimed that retail stores often sell expired or near-expiry devices, and that those stores do not offer exchanges if a device is faulty.

This led me to question the reliability of some of the devices I've purchased in the past—specifically those that indicate a flat battery despite still containing liquid. The staff member confirmed that this could be a result of buying from retail outlets.

If this is true, it raises serious concerns about product authenticity and consumer protection. Under the Consumer Protection Act, knowingly selling expired or defective products—without proper disclosure—would constitute misleading business practices.

As a dedicated customer, I am extremely disappointed by this experience. Transparency and product integrity are essential, and if I cannot trust that your products meet consistent standards across all sales channels, I will be forced to consider switching to another brand. I do not have time or money to waste on faulty or misleading products.

If you require proof of my purchase history, I am more than willing to provide images of the devices and pods I’ve bought.

I look forward to your prompt response and hope that you will take this matter seriously.