Non delivery of online order 6 weeks ago.

I am writing to lodge a formal complaint regarding my order (#***) under the reference number CASE-***1 [ref:!00D0N01MRTs.!500WS09JmvA:ref]. Despite multiple attempts to resolve this issue—via phone calls, emails, and attached correspondence—I have yet to receive the goods or any satisfactory explanation.

Summary of Correspondence:

On 2 February 2025, I placed order #*** online for R2,145.60. On 5 February 2025, your confirmation email indicated my parcel was delivered. However, I never received it. I emailed Customer Care with screenshots of the “delivered” status and verified my contact details. On 10 February 2025, I spoke with a support agent by phone, who assured me of follow-up, but I received no further updates. I sent additional emails referencing the incident and order details. On 22 February 2025, I emailed again, explaining that I still had not received my order or any feedback. I indicated that I would lodge a complaint on HelloPeter due to the lack of response. On 11 March 2025, having received no resolution, I notified you that I would initiate a chargeback through Capitec if the matter was not concluded promptly. Since there has still been no resolution, I have contacted Capitec to proceed with a chargeback. If this is not resolved soon, I will finalize the chargeback and escalate the matter publicly.

I trust you will address this urgently.