No Service Online or In Store

I have been using Vuse for years, since Twisp days, I have struggled in the past with the online platform as deliveries were botched a few times, I was very relieved when a kiosk opened up in my town. Recently I was encouraged to join We Cheer, done, received my vouchers, I have 4 now, which are going to expire also now, and every month I go in to purchase I am told I cannot use these vouchers as they do not have it on system so sorry, just that. It is very frustrating to say the least, and the way the staff handles this. I have emailed Vuse Care however this too is tedious and not very helpful. I am very very disappointed and at a wits end. At this stage I would not recommend Vuse to anyone as the service is not consistent and everything is such a hassle, its not nice to write such a review, as Vuse is an excellent and amazing product but as a customer if you promise something you need to deliver, there is no delivery at all from your end at all.