Ignoring communication regarding refund for returned product

RAM refused to deliver my order because the recipient could not offer an original ID (no copies accepted). Not sure if this is on RAM or Vuse but just using RAM as courier is already a reason for me to avoid that companies and is exactly the reason why I wont use Vuse again.

Order ID: #*** Ticket Number: CASE-***9 Ticket Number 2: CASE-***3 Delivery tracking: TWIS07/I*** Return tracking: RTSISA-***8

Nevertheless I do not live in SA so that "original ID idea" is never going to happen and the package has been returned to Vuse days ago however no word from Vuse on any of my emails or social media messages despite their turnaround promise of 48 hours (the earliest email dating over a week ago now).

Refund me or respond to my enquiries or I will order a chargeback on that transaction from my bank on Friday 9 Mar.

Order ID: #*** Ticket Number: CASE-***9 Ticket Number 2: CASE-***3 Delivery tracking: TWIS07/I*** Return tracking: RTSISA-***8

And I know this has a 90% chance of being ignored but... DO NOT TRY AND CALL ME I AM NOT IN SA. EMAIL OR WHATSAPP ME INSTEAD!