Faulty Pod and Unresolved Issue

Dear Vuse Team,

I’m writing to express my disappointment regarding a recent experience with a faulty pod and the lack of resolution provided.

I purchased Vuse pods between the 27th and 28th of July 2025 at your Dainfern location. Halfway through using one of the G**** Ice (3%) pods, I experienced a burnt sensation, indicating it was faulty. I returned to the store to report the issue, and the staff agreed to test the pod.

However, when checking their system, they could only locate my previous purchases and not the most recent one. After waiting approximately 30 minutes for verification, I was informed that because the specific transaction couldn’t be traced, there was nothing they could do. I was told my only option was to buy a full pack again, rather than simply replacing the faulty pod for R60.

As a loyal Vuse customer, I’m disappointed that no support could be provided for a clearly defective product. I hope this matter can be escalated and resolved appropriately.