JP
Jean-Pierre Prinsloo
1 reviews | Active since Mar 2021
17 Dec 2025, 14:49
Extremely Poor Service - Avoid Vuse SA
I have purchased 3 Vuse devices and one of them is defective, burning through all my pods. Despite multiple attempts to contact their customer service, they've refused to replace the device or compensate me for the damaged pods. Their policy is to charge me again for a replacement, which is unacceptable. The device is faulty, and they should take responsibility. Zero pros, all cons. Avoid Vuse SA until they improve their customer service."
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Replies (2)
Vuse's replyOfficial
18 Dec 2025, 10:11Hi Jean-Pierre.
Thank you for contacting Vuse SA.
We are sorry to hear about your experience, and we do apologize for the inconvenience this has caused you.
Please log a case with is about your query at *** and we will escalate it to higher management.
Thank you for contacting Vuse SA.
We are sorry to hear about your experience, and we do apologize for the inconvenience this has caused you.
Please log a case with is about your query at *** and we will escalate it to higher management.
Vuse's reply18 Dec 2025, 10:11
Official
Hi Jean-Pierre.
Thank you for contacting Vuse SA.
We are sorry to hear about your experience, and we do apologize for the inconvenience this has caused you.
Please log a case with is about your query at *** and we will escalate it to higher management.
Thank you for contacting Vuse SA.
We are sorry to hear about your experience, and we do apologize for the inconvenience this has caused you.
Please log a case with is about your query at *** and we will escalate it to higher management.
JP
Jean-Pierre Prinsloo's updateReviewer Update
23 Feb 2026, 17:21Good day.
It has been more than 2 months since my last review left and no communication from Vuse SA whatsoever.
I have been back to the same Vuse kiosk a 3rd time only to get told that it's a problem with the pod and not the device.
I have since purchased multiple pods for the devices with still the same issue and now have 3 faulty devices with new issues
They stopped dragging properly and burn pods in less than 8 hours.
The kiosk phoned the regional manager and explained the problem which the reply was there is no reason for the device to be exchanged or replaced as there is no "technical reason" for it to be done.
I requested then to redial the manager so that I could speak to him and explain the issues only to be told I am too busy to speak to a customer.
Once again, Vuse SA falls short of their so called "customer service satisfaction guaranteed"
Vuse SA has my contact details and can contact ME to resolve this issue as it seems the kiosk and regional managers do not know how to do their jobs
It has been more than 2 months since my last review left and no communication from Vuse SA whatsoever.
I have been back to the same Vuse kiosk a 3rd time only to get told that it's a problem with the pod and not the device.
I have since purchased multiple pods for the devices with still the same issue and now have 3 faulty devices with new issues
They stopped dragging properly and burn pods in less than 8 hours.
The kiosk phoned the regional manager and explained the problem which the reply was there is no reason for the device to be exchanged or replaced as there is no "technical reason" for it to be done.
I requested then to redial the manager so that I could speak to him and explain the issues only to be told I am too busy to speak to a customer.
Once again, Vuse SA falls short of their so called "customer service satisfaction guaranteed"
Vuse SA has my contact details and can contact ME to resolve this issue as it seems the kiosk and regional managers do not know how to do their jobs
JP
Jean-Pierre Prinsloo's update23 Feb 2026, 17:21
Reviewer Update
Good day.
It has been more than 2 months since my last review left and no communication from Vuse SA whatsoever.
I have been back to the same Vuse kiosk a 3rd time only to get told that it's a problem with the pod and not the device.
I have since purchased multiple pods for the devices with still the same issue and now have 3 faulty devices with new issues
They stopped dragging properly and burn pods in less than 8 hours.
The kiosk phoned the regional manager and explained the problem which the reply was there is no reason for the device to be exchanged or replaced as there is no "technical reason" for it to be done.
I requested then to redial the manager so that I could speak to him and explain the issues only to be told I am too busy to speak to a customer.
Once again, Vuse SA falls short of their so called "customer service satisfaction guaranteed"
Vuse SA has my contact details and can contact ME to resolve this issue as it seems the kiosk and regional managers do not know how to do their jobs
It has been more than 2 months since my last review left and no communication from Vuse SA whatsoever.
I have been back to the same Vuse kiosk a 3rd time only to get told that it's a problem with the pod and not the device.
I have since purchased multiple pods for the devices with still the same issue and now have 3 faulty devices with new issues
They stopped dragging properly and burn pods in less than 8 hours.
The kiosk phoned the regional manager and explained the problem which the reply was there is no reason for the device to be exchanged or replaced as there is no "technical reason" for it to be done.
I requested then to redial the manager so that I could speak to him and explain the issues only to be told I am too busy to speak to a customer.
Once again, Vuse SA falls short of their so called "customer service satisfaction guaranteed"
Vuse SA has my contact details and can contact ME to resolve this issue as it seems the kiosk and regional managers do not know how to do their jobs