Extremely Disappointed – No Customer Support at All

This has been one of the most frustrating customer service experiences I’ve ever had. I purchased a Vuse Pro Smart device from their website on November 8, 2024, and according to their returns policy, the product should still be under warranty.

The device stopped working around May 23, 2025—it no longer produces vapor and shuts off completely when not connected to the charger. Even while plugged in, the lights come on, but it still doesn’t function.

I first contacted their support team via email on May 26, 2025, and received an automated reply with a case number. I followed up again on May 29, only to receive another automated response with a new case number, promising assistance within 48 hours. It is now June 14, 2025—more than 450 hours later—and I have yet to hear from a real person.

No updates. No resolution. No service.

I’ve checked my emails daily, hoping for an actual response, but nothing. This company has proven to be completely unresponsive and unprofessional. Based on my experience, I would not recommend Vuse to anyone. Their after-sales service is non-existent—they are quick to take your money but disappear when it comes to support.

Do better.