JS
Johan S
1 reviews | Active since Aug 2011
26 Sept 2025, 14:38
Do not order online unless you want to be disappointed.
Online orders seem to be a total disaster! They promise 1-3 days for delivery. However I placed an order on Friday 19 September 2025. By the afternoon of Monday 22 September 2025 my order was still indicated as processing. I then canceled the order and asked for a refund. This entire week I have been promised feedback regarding my refund. It is now Friday 26 September 2025 a week later and still no refund or feedback. They apparently have all kinds of departments from sales to cancelations to finance, but in my experience not one is functioning. I will never order from them ever again. This order was for more than R 2000.
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Vuse's replyOfficial
29 Sept 2025, 09:10Hi Johan, we're truly sorry for the inconvenience caused – this is not the experience we aim to provide. We’ve followed up with our finance team, and your refund has now been processed. Your feedback has been escalated to help improve our service. Thank you for your patience and understanding.
Vuse's reply29 Sept 2025, 09:10
Official
Hi Johan, we're truly sorry for the inconvenience caused – this is not the experience we aim to provide. We’ve followed up with our finance team, and your refund has now been processed. Your feedback has been escalated to help improve our service. Thank you for your patience and understanding.