Disgusting service and Misleading by Vuse

I have logged complaints a few times over an issue with coils about 6 months ago and recently same issue, I also purchase about 2k in liquid each month together with coils for my husband and myself that 24k per year on this product. In the past I dealt with Sebastian who I think could be their only customer service person but sadly I don't find him helpful. When you ask for management you are ignored. Queries are left to hang and again on my most recent incident I complained about the 4 liquids I bought which are the new VUSE liquids and not twisp. I called and spoke to Neo from twisp/vuse kiosk and had an Indepth call to understand why the vuse is R80 cheaper and whether the ingredients are exact same as I have trouble and sensitive to certain ingredients in liquids. I was guaranteed that the ingredients are identical and only the branding is different as they under a new name. I also was told stories of how twisp was too expensive but now vuse has more funds so they can lower their pricing. I bought 4 liquids which is not at all the same ingredients and the lies is ridiculous. I complained because this liquid is very thin, I cough all the time when vaping, it is not the same as I was advised. I have been waiting 1 week and also 1 month on both queries and 0 response from them. I asked for management or CEO details and still not interest. This kind of nonsense is unacceptable!!!!!! People should not be misled