Completely Unacceptable Service & Shockingly Unprofessional Communication

I’ve been a loyal Vuse customer for three years, spending a couple of thousand Rand every month. Up to now, I’ve never had a major issue — but this latest incident has genuinely made me question whether I should continue supporting this brand.

I placed an order that, according to Vuse’s own SLA, should be delivered within 1–3 working days. Instead, I am now on day 10, with no delivery and no proactive communication whatsoever.

When I finally contacted support, I received an email so poorly written that I honestly had to read it twice to make sure it wasn’t a joke. Grammar, spelling, sentence structure — all on the level of a child. This is not what one expects from a national company. It was unprofessional, unclear and frankly embarrassing.

To make matters worse, the agent stated that stock “di arrive” in JHB but “the stok was not enough for everyone,” despite the item being listed as in stock and available for purchase when I ordered it. How does a company sell items they don’t actually have?

Delays happen — but dishonesty and unprofessional communication should never happen.

Vuse, I expect better. Much better.