buy air pops instead

I am writing to express my disappointment with both the quality of your product and the level of customer service I recently experienced. Earlier today, I purchased my second pod, the Blueberry Ice Fuse 3% nicotine variant, from the same shop, only to find that it was clearly defective. Upon using the product, I noticed an unpleasant taste, which was far from what I expected.

I reached out via email to explain the situation, hoping for a resolution. However, the response I received was unsatisfactory. I was informed that I might be experiencing "vape tongue" and was advised to drink coffee and take the product to a location for examination before any further assistance could be provided. This process felt unnecessarily tedious and unhelpful, especially considering the issue stemmed from a defective product.

I find this lack of support unacceptable. As a customer, I believe it is reasonable to expect a seamless resolution when dealing with product defects. Instead, I was met with dismissive advice and no clear path to a refund or replacement. Furthermore, being told that the item is non-refundable adds to the frustration, leaving me feeling as though I wasted my money without recourse.

Given my experience, I cannot recommend your products or services. In an industry with numerous competitors, customer satisfaction should be a priority, and unfortunately, that has not been my experience with these guys